Help Center
24/7 Available in GuangDong, CN
Trade and Order
We are a certified manufacturer.
HomeTicking operates an in-house design studio and a registered manufacturing facility in Guangdong, China, with self-operated production lines.
Our key advantages include:
1. Control material quality (direct sourcing from suppliers)
2. Premium pricing potential (products with strong design aesthetics that can retail for $100+)
3. Offer custom designs (logos, colors, patterns, sizes, etc., without middleman delays)
4. Save you 20%+ costs (no hidden fees from resellers)
5. Flexible minimum order quantity policies
6. Professional all-in-one service (comprehensive support from design to logistics)
Our flexible MOQ policy requires a minimum purchase of $500 per order. You may mix any clock style and quantity.
You can also enjoy bulk discounts on orders over $1,000.
Contact us for detailed discount based on your order quantity.
Yes, we offer the first sample of your choice for free. The sample fee will be charged at wholesale prices for two or more styles.
Additionally, you will be responsible for all shipping costs, taxes, and other potential fees associated with the samples.
The prices listed on the product pages are EXW (Ex Works), covering only production costs and base profit.
The total price will vary based on your order quantity, cargo volume (CBM), destination, and trade terms (e.g., FOB, CIF, DDP etc.).
Additional fees may include:
1. International/domestic freight charges
2. Destination port clearance fees and terminal handling charges (e.g., THC)
3. Insurance costs (included in some terms, e.g., CIF/DDP)
4. Taxes and duties (e.g., tariffs, VAT)
5. Miscellaneous fees (documentation, storage, etc.)
Recommendation: Provide specific trade terms and delivery methods when confirming your order.
We will generate a customized cost breakdown to avoid misunderstandings that may lead to hidden charges (e.g., inflated fees under FOB by third-party logistics, tariff miscalculations under DDP)
We offer flexible payment solutions tailored for global B2B transactions:
1. International Payments:
- Telegraphic Transfer (T/T):
Supported currencies: AUD, CAD, CHF, CNH, DKK, EUR, GBP, HKD, JPY, NOK, NZD, SEK, SGD, USD, ZAR - Western Union:
Supported currencies: USD and EUR
2. Local Bank Transfers (Domestic Networks):
- South Korea: Local KRW transfers only (KRW accounts required)
- United States: USD ACH transfers only (USD accounts required)
- United Kingdom: Faster Payments and GBP transfers (GBP accounts required)
- Australia: RTGS and NPP transfers (AUD accounts required)
Note: All transactions are secured through bank-certified security protocols. You may select the optimal payment method based on your priorities.
Standard orders require a 50% deposit via T/T or local bank transfer, with the remaining 50% due before shipment.
Custom orders require a 70% deposit.
For larger orders, deposit percentages and payment methods can be negotiated.
All payments must cover bank charges.
Customers can place orders through the following channels:
1. Online Submission
Click the “Add to Quote” button on the product page to submit your quote list.
For urgent orders, use our Live Chat or Online Form (click here).
2. Email Request
Send an email to info@hometicking.com with:
a. Product name/model/pictures
b. Quantity and delivery requirements
c. Your Country
We will send a Proforma Invoice (PI) within 24 hours via Email. Please check your inbox or spam/junk folder for our reply.
Contact us directly via channels listed below:
Email: info@hometicking.com
WhatsApp: +86 18819285924
The order process involves the following steps:
Order Confirmation → Deposit Payment → Production & Progress Updates → Final Payment & Shipment
1. Initial Discussion: We will discuss order and production details with you via email or other communication channels.
- Order details include terms (FOB, CIF, EXW, etc.), payment method, shipping type, and packaging requirements, etc.
- Production details include product model, quantity, and delivery schedule, etc.
2. Proforma Invoice (PI): Once the details are confirmed, we will send you a Proforma Invoice (PI) for your approval.
3. Deposit Payment: Before production begins, we will require a deposit or full payment.
4. Production Process: Upon receiving your payment, we will start processing the order.
If we don’t have stock, we will arrange production based on your order details.
5. Production Updates: Throughout the production process, we will keep you updated on progress and coordinate shipping logistics.
6. Final Payment: Once production is complete, we will notify you and request the final payment.
7. Shipment: After the final payment is received, we will prepare your order for shipment.
Our delivery process involves order processing, production, and logistics.
Key factors affecting timelines:
- Order Complexity: Customized products take extra time for design and adjustments.
- Production Scheduling: Peak seasons extend timelines by 20%-30%
- Logistics: Sea/air freight impacts final delivery dates
Standard Product Lead Time Reference
| Quantity | Lead time |
|---|---|
| 1 – 200 | 7 |
| 200 – 1000 | 15 |
| 1000 – 2000 | 20 |
| >2000 | Negotiable |
Note: Exact dates confirmed via email after advance payment.
The total cost will vary based on your order quantity, cargo volume (CBM), destination, and trade terms (e.g., FOB, CIF, DDP, etc.).
Additional fees may include:
1. International/domestic freight charges
2. Destination port clearance fees and terminal handling charges (e.g., THC)
3. Insurance costs (included in some terms, e.g., CIF/DDP)
4. Taxes and duties (e.g., tariffs, VAT)
5. Miscellaneous fees (documentation, storage, etc.)
Recommendation: Provide specific trade terms and delivery methods when confirming your order.
We will generate a customized cost breakdown to avoid misunderstandings that may lead to hidden charges (e.g., inflated fees under FOB by third-party logistics, tariff miscalculations under DDP)
We ship all products from our factory in Guangdong, China.
We only work with businesses temporarily. To buy our products, contact local sellers in your area. Thank you for your understanding!
Product and Production
Yes, all our products feature original designs.
We operate an in-house design studio with 20+ designers, dedicated to creating decorative home clocks that blend global trends with artistic elements.
Each piece is engineered to combine functionality with visual appeal, and we launch 15-20 new designs monthly on average.
We own and manage several production lines, with a monthly capacity of 30,000+ units.
This allows us to reliably handle large orders.
Our quality control process consists of three key inspection stages: raw materials, semi-finished products, and finished goods, maintaining a defect rate of less than 0.5%.
Additionally, our Quality Assurance Team conducts a comprehensive review of all products before shipment.
For international orders, customers have the option to request third-party inspections to further ensure adherence to quality standards.
Step 1 – Standard Requirements for Customers Upon Receiving Goods
1. Immediate Inspection: Customers must inspect goods immediately upon receipt.
2. Reporting Defects: If damage, defects, or discrepancies are found, contact HomeTicking within 7 days of delivery
Step 2 – Liability Assessment
1. HomeTicking’s Responsibility (e.g., product discrepancies, shortages, quality issues):
- Replacement/Return: We will resend the good product free of charge by default and coordinate the recall of the defective product.
- Refund/Compensation: Refund or compensation based on the defective ratio, as per contractual terms or negotiated agreements
2. Unclear Liability:
Third-Party Verification: HomeTicking supports verification by third-party organizations (e.g., SGS, BV) or sample returns for reinspection to resolve disputes.
There are 12-month warranty.
While the warranty is not responsible for those broken by violence.
Yes. We provide OEM/ODM solutions and fully customize products—including logos, colors, patterns, and other specifications—based on your requirements.
The MOQ for customized products is higher than for standard products, it depends on factors such as design complexity, modification requirements, and production volume.
For detailed requirements and MOQ about customized products, please contact us.
We take intellectual property protection very seriously and sign confidentiality agreements with our clients to ensure that your design copyrights are fully protected.
This commitment extends throughout the production process to safeguard your unique designs.
All our clocks are equipped with sweep movements (silent design), operating at less than 20 decibels (dB).
This makes them ideal for quiet environments such as bedrooms, hotels and cafes, where minimal noise is crucial.
All our wall clocks come with reinforced hooks and a variety of mounting accessories (expansion screws, seamless nails, etc.), ensuring stability with a load capacity tested about 4kg.
Yes, we offer multilingual installation videos, high-resolution product images, and sales feature manuals to help our clients quickly market and sell their products effectively.